The specific ways our approach differs — and why that matters to you.
Back to HomeWhat You Receive at Pactum
Six elements of how we work that are worth knowing before you decide whether to reach out.
A Listening-First First Meeting
The initial review is built around what you have to say. We do not arrive with a predetermined framework; we listen, ask careful questions, and then advise. This produces a more accurate assessment than any other approach.
Written Summary After Every Significant Step
After the initial review, after each material development in your matter, and at the conclusion of any engagement, you receive a written record. This is not common practice in the industry. We do it because it serves you.
Fixed, Stated Fees Before Work Begins
RM 680 for the initial review. RM 1,400 for insurance and settlement. RM 2,150 for full litigation. These figures are set out in the engagement letter. No costs are added without your prior knowledge and agreement.
Settlement Revisited at Every Stage
For matters in litigation, we do not allow settlement conversations to go quiet. We revisit the question with you at each meaningful stage because circumstances — and offers — change, and the decision to proceed or settle is always yours.
Coordinated Expert Evidence
Where your matter requires medical, occupational, or rehabilitation expert input, we manage those instructions alongside the legal work and present the results coherently — whether to an insurer or to a court.
Strict Confidentiality From the First Conversation
Legal professional privilege applies from the moment our conversation begins. File access is restricted to those working on your matter, and nothing is shared without your express instruction.
Legal Expertise in Personal Injury Work
Personal injury law in Malaysia draws on the Civil Law Act 1956, common law authorities, and sector-specific frameworks such as the Employees' Social Security Act 1969. Practitioners who handle it regularly develop a working knowledge of medical evidence assessment, insurer conduct, and the court procedures used to enforce judgments — knowledge that is not transferable from other areas of practice.
Our lawyers focus on this area because depth of practice produces better outcomes than general coverage. When your matter goes to the High Court or the Sessions Court, the relevant experience is in the room.
- Admitted to the Malaysian Bar; current practising certificates under the Legal Profession Act 1976
- Experience across Kuala Lumpur courts: High Court, Sessions Court, and Magistrates' Court
- Familiarity with SOCSO processes and their interaction with civil claims
- Established relationships with medical and rehabilitation specialists across the Klang Valley
- Engagement letter before any work begins — scope, fee, and steps in writing
- Written progress notes at each meaningful stage, not just when asked
- One business day response standard for client enquiries
- Timeline communicated upfront and updated whenever it changes
A Documented, Transparent Process
Many people who consult lawyers find the process opaque — they are not told what is happening, when things will happen, or why particular decisions have been made. At Pactum, we address this directly: the process is documented, explained, and revisited when it changes.
This is not merely a service standard. A client who understands their matter is better placed to make good decisions at its key points — particularly when settlement options arise.
Fees Proportionate to What You Need
Not every injury matter requires full litigation. Many are resolved through well-conducted insurance negotiations; others need no more than a considered initial review to establish that no viable claim exists. We structure our engagements around this reality.
The RM 680 initial review is a complete, standalone service — not a hook for a larger engagement. If your matter warrants more, we explain why and what that involves.
- Three distinct engagement types — pay for what your matter actually requires
- Fixed fees stated in writing before any work is performed
- No add-on charges without prior discussion and agreement
- Initial review carries no obligation to continue
Pactum vs. a Typical Approach
These are common differences between how personal injury matters are handled at general practices and how they are handled here.
Distinctives of the Pactum Approach
Several aspects of our practice are not standard in this field.
Practice Milestones
12+
Years of combined personal injury practice
340+
Matters handled across road, workplace, and liability categories
3
Admitted advocates with current Malaysian Bar practising certificates
1 day
Standard response time for client enquiries during business hours
Malaysian Bar Membership
All advocates hold current practising certificates and fulfil CPD requirements annually
Professional Indemnity Cover
Maintained in accordance with Bar Council requirements throughout the practice year
Klang Valley Court Experience
Matters conducted in the High Court, Sessions Court, and Magistrates' Court across the Federal Territory